7.0 - How to access a web service (7.0, activity, Atlantic, Execute, REST, UPiQ, web service, workflow)
ACD Hotdesking using the MiContact Center Softphone (3300, Hot Desking, Hotdesking, License, Licensing, MCD, PBX, Softphone)
How to find the SQL database files (database, Express, Management Studio, Path, SQL)
7.0 - IVR Performance Improvements and Best Practices (Atlantic, best practices, improvement, IVR, performance, VWM)
Mitel MiCC Integration Guide : Knowledge Base
The MiCC Release Cycle: How to indentify what is included in an update
HowTo: Grouping conditions in IVR (AND, condition, conditions, group, grouping, How to, HowTo, OR)
6.0GA - Extension are not showing in the Softphone configuration window in CCC (6.0 GA)
HowTo: Configure callbacks to adjust dialing rules. (change, custom, dialing, digit, HowTo, pattern, plan)
5.8 - YSE - Advanced Supervisor vs Premium Supervisor License (5.8 GA, 5.8 GA FP1)
KB38915: Employee Performance by Make Busy/DND reports do not support over midnight (5.7 GA)
Life Cycle Reporting Troubleshooting
Licensing - March 17th expiry for Subscription Timer (demo license, expired, licensing, subscription, TSB)
Hot Desking agents cannot logon through Softphone when extensions reside on alternate PBX (agent, controller, controllers, different, extension, PBX, PhoneSet Manager, PSM, softphone)
Disabling Monitor Control in Interactive Contact Center (CCC, Contact Center Client, Disable, ICC, Interactive Contact Center, Monitor Control)
IVR - How to create a Prompt (6.0 GA, IVR, VWM)
Reports that you have run do not appear in CCMWeb > Report Inbox > Today's Reports (appear, ccmweb, missing, populate, report inbox, reports, show up, today's reports)
MiCC for Lync: Contact Center Client generates error upon opening, or when you click anything (ccc, ccmweb, Contact Center Client, Critical error, DeviceSelectionPage, error, fatal, fatal error, file, language, Lync, menu, monitor,
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
MiCC for Lync – CCC Agent State Monitor shows an agent's Lync presence as "Unknown" (agent, CCC, contact Center Client, lync, monitor, real time, real-time, state)
MiCC for Lync: YourSite Explorer generates fatal error on opening – “Unhandled exception System.NullReferenceException: Object reference not set to an instance of an object.” (blank, ccmweb, exception, fatal, fatal error, language, Lync,
AGP - How to Guide (AGP, how to, howto)
HowTo - 7.0, Set up a signature in MCC. (7.0, atlantic, email, e-mail, Ignite, MCC, Multimedia, Multimedia Contact Center, Signature)
