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United Breaks Guitars': Did It <em>Really</em> Cost The Airline $180 Million? | HuffPost Impact
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The Mistake That Cost United Airlines $1.4 Billion in One Day, and What You Can Do to Avoid It | Inc.com
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PDF) "United Breaks Guitars": Examining <Corporate Responsibility> in Anti-Corporate Protest Music | Megan O'Byrne - Academia.edu
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